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Fast track...the right track -- Understanding the quality initiative -- Is quality for you and your organization? -- How organizations change -- Understanding your customer -- Event 1 : fast-track TQM awareness training -- Events 2 and 5 : fast-track TQM principles and continuous quality leadership training -- Event 3 : making the critical decisions -- Event 4 : preparing a quality master plan -- Events 6 and 9 : conducting a quality audit -- Event 7 : statistical process controls -- Event 8 : conducting a management forum -- Fifteen strategies to fast tracking -- Building management commitment -- Seven required skills for fast-track TQM success -- Four steps to building employee commitment -- Five steps to empowerment -- Eight communication channels for fast tracking TQM -- Ten rules for fast-track success -- The future of TQM -- Seven key actions to fast tracking TQM -- Fast-track success at Alaska Railroad -- Fast-track success at Western Growers Association.
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