청구기호 |
HD62.15 .U53 2002eb |
형태사항 |
xxii, 232 p. : ill. ; 25 cm.
|
언어 |
English |
서지주기 |
Includes bibliographical references and index.
|
내용 |
Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study / David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
|
주제 |
Total quality management.
Management.
|
보유판 및 특별호 저록 |
Original 0415222710 , 2001044195 , 47521380
|
ISBN |
0203464087 (electronic bk.)
|