서지주요정보
Understanding, managing, and implementing quality frameworks, techniques, and cases / [electronic resource]
서명 / 저자 Understanding, managing, and implementing quality [electronic resource] : frameworks, techniques, and cases / edited by Jiju Antony and David Preece.
저자명 Antony, Jiju.;Preece, David.
단체명 Antony, Jiju.;Preece, David.
발행사항 London ; New York : Routledge, 2002.
Online Access http://search.ebscohost.com/login.aspx?direct=true&scope=site&db=nlebk&db=nlabk&AN=72296URL

서지기타정보

서지기타정보
청구기호 HD62.15 .U53 2002eb
형태사항 xxii, 232 p. : ill. ; 25 cm.
언어 English
서지주기 Includes bibliographical references and index.
내용 Promoting a strategic approach to TQM using a case-based intelligent system / Andreas J. Frangou -- Self-assessment frameworks for business organizations / Ashok Kumar and Ceasar Douglas -- QFD : customer driven design of products and services / Graeme Knowles -- Taguchi methods of experimental design for continuous improvement of process effectiveness and product quality / Jiju Antony -- Statistical process monitoring in the twenty-first century / Michael Wood -- TQM in higher education institutions : a review and case application / Jaideep Motwani and Glenn Mazur -- Do customers know what is best for them? The use of SERVQUAL in UK policing / Nick Capon and Vivien Mills -- Quality in the NHS : can we master the art of 'conversation'? / Harriet Jefferson -- Quality Management in public house retailing : a case study / David Preece, Valerie Steven and Gordon Steven -- Changing supervisory relations at work : behind the success stories of Quality Management initiatives / Patrick Dawson.
주제 Total quality management.
Management.
보유판 및 특별호 저록 Original 0415222710 , 2001044195 , 47521380
ISBN 0203464087 (electronic bk.)
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