| 청구기호 |
HD62.15 .T68 1996 |
| 형태사항 |
xxvi, 630 p. : ill. ; 24 cm.
|
| 언어 |
English |
| 서지주기 |
Includes bibliographical references and indexes.
|
| 내용 |
Quality as strategy -- What is TQM? -- The Baldrige award -- Measures of quality product and quality process : the traditional approach -- Measures of quality product and quality process : the emerging cost-of-quality model -- Continuous improvement : basic tools -- Continuous improvement : statistical process control -- Continuous improvement : some advanced tools -- Customer measurement I : traditional multi-attribute methods -- Customer measurement II : quality function deployment -- Initiating TQM : managing change -- Employee practices in total quality management organizations -- TQM and the product development process -- Reengineering and TQM : the role of information technology -- Benchmarking -- Landmarks on the TQM road.
|
| 주제 |
Total quality management.
Quality control
|
| LCCN |
95046097
|
| ISBN |
0471108049 (cloth : acid-free paper)
|
