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Introducing the new service economy / Joanne Roberts ... [et al.] -- Knowledge and innovation in the new service economy / Joanne Roberts, Birgitte Andersen and Richard Hull -- The contribution of knowledge-intensive services to the manufacturing industry / Mark Tomlinson -- Competition and innovation amongst knowledge intensive and other service firms : evidence from Germany / Bruce S. Tether and Christiane Hipp -- Web services : knowledge of the new / Kieron Flanagan, Ian Miles and Paul Windrum -- Ecommerce : servicing the new economy / Ian Miles, Ettore Bolisani and Mark Boden -- Environmental services : sustaining knowledge / Ian Miles -- Computer services : the dynamics of a knowledge-intensive sector / Jeremy Howells -- Knowledge management practices and innovation / Richard Hull -- Services, knowledge and intellectual property / Ian Miles and Mark Boden -- The internationalisation of knowledge-intensive business service firms / Joanne Roberts -- Outsourcing novelty : the externalisation of innovative activity / Jeremy Howells -- Services and systems of information / Jeremy Howells -- Intellectual property rights shaping innovation in services / Birgitte Andersen and Jeremy Howells -- Global knowledge systems in a service economy / Jeremy Howells and Joanne Roberts -- Understanding the new service economy / Jeremy Howells.
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