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Introduction : an overview of organizational surveys / Allen I Kraut -- Organizational surveys : tools for assessment and research / A. Catherine Higgs, Steven D. Ashworth -- The organizational survey as an intervention for change / W. Warner Burke, Celeste A. Coruzzi, Allan H. Church -- The role of surveys in transforming culture : data, knowledge, and action / David B. Wagner, Janet L. Spencer -- Driving change through surveys : aligning employees, customers, and other key stakeholders / William A. Shiemann - Multisource (360-degree) feedback : surveys for individual and organizational development / David W. Bracken -- Planning and conducting the survey : keeping strategic purpose in mind / Allen I. Kraut -- Setting expectations and reporting results : conversations with top management / David A. Nadler -- Dealing with the data : collection, processing, and analysis / William H. Macey -- Applying alternative survey methods / Karl Kuhnert, Dan P. McCauley -- Feedback, action planning, and follow-through / John R. Hinrichs -- Life in the consortium : the Mayflower Group / Raymond H. Johnson -- The multinational opinion survey / Sarah Rassenfoss Johnson -- Linking survey results to customer satisfaction and business performance / Jack W. Wiley -- Federal government surveys : recent practices and future directions / Marilyn K. Gowing, Anita R. Lancaster -- Ethical concerns and organizational surveys / Marshall Sashkin, Erich P. Prien.
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