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Trust in communication for social connection : building information quality for safe cyberspace / Miftachul Huda, Universiti Teknologi Malaysia, Malaysia, Mohamad Nabil Almunawar, Universiti Brunei Darussalam, Brunei Darussalam -- Relationship between ISO 9001 quality management system and productivity improvement : the case of the Colombian auto parts sector / Ricardo Prada, EAN, Colombia -- Improved the retailer industry performance through RFID technology a case study of Wel-Mart and metro group : improved the retailer industry performance through RFID technology / Omar Ali, University of Southern Queensland, Australia -- The financial implications of funding quality practices? : cost benefit perspective / Meena Bhatia, BIMTECH, India -- Organizational culture for quality management : a case of Bhagini nivedita Sahakari Bank Ltd., Pune / Sushma Nayak, Symbiosis International University, India -- Cost of poor quality management on organizational performance in educational settings / Shuti Khumalo, University of South Africa, South Africa -- Leadership development initiatives of a Japanese transnational company through hybrid mode : virtual and face to face / Shikha Gera, University of Delhi -- Knowledge management : a catalyst for the phenomenal growth in it business processes / Neeti Chopra, assistant Professor, Institute of Innovation in Technology and Management, Anjana Singh, Assistant Professor, Institute of Innovation in Technology and Management, Dr. V.Pathak, Associate Professor, L.N Mishra College of Business Management -- A bank that makes dreams worthwhile through commitment for excellence : Bhagini Nivedita / Sahakari Bank Ltd., Pune, Sushma Nayak, Symbiosis School of Economics, Symbiosis International University -- Benchmarking as an instrument for continuous improvement and organisational activity in a regulated quality assurance environment : what ACODE is up to / Fernando F. Padró, University of Southern Queensland, Michael Sankey, Western Sydney University.
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