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The argument in a nutshell -- Recurring flaws -- The origins of measuring and paying for performance -- Why metrics became so popular -- Principals, agents, and motivation -- Philosophical critiques -- Colleges and universities -- Schools -- Medicine -- Policing -- The military -- Business and finance -- Philanthropy and foreign aid -- Excursus -- When transparency is the enemy of performance: politics, diplomacy, intelligence, and marriage -- Unintended but predictable negative consequences -- When and how to use metrics: a checklist.
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