| 청구기호 |
HD30.2 .A3482 2013eb |
| 형태사항 |
1 online resource (375 p.)
|
| 언어 |
English |
| 서지주기 |
Includes bibliographical references.
|
| 내용 |
Introducing service management -- Key concepts and roles -- The service lifecycle -- Service strategy -- Service design -- Service transition -- Service operation -- Continual service improvement -- Service management automation -- Service management training and qualifications -- Multiple choice exam strategies -- Further reading/resources.
|
| 주제 |
Information technology --Management.
Support services (Management)
Computer technical support.
|
| ISBN |
9781849284189q(electronic bk.)
1849284180 |
