| 청구기호 |
HD57.7 .B749 2015eb |
| 형태사항 |
1 PDF (245 pages) : illustrations, tables.
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| 언어 |
English |
| 일반주기 |
In IEEE-Wiley.
CaQQUQ
Comprend un index.
CaQQUQ
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| 내용 |
A Note from the Series Editor xiii -- Foreword xv -- Preface xvii -- Acknowledgments xix -- 1 The Critical Role of Global Virtual Teams 1 -- 1.1 Unique Features of This Book 2 -- 1.2 Growth in International Virtual Workplaces 3 -- 1.3 The International Nature of Virtual Teams 4 -- 1.4 The Value of Information 5 -- 1.5 Foundations of Global Virtual Team Theory 6 -- 1.6 Global Virtual Team Basics 8 -- 1.7 Targeted Benefits of Global Virtual Teams 8 -- 1.8 Challenges of Global Virtual Teams 9 -- 1.9 Connecting Global Engineering Talent 10 -- 1.10 Engineering Successes and Failures 11 -- 1.11 A Look Ahead 13 -- References 13 -- 2 Virtual Team Basics 15 -- 2.1 Defining and Describing Virtual Teams 15 -- 2.2 Virtual Teams as Intercultures 17 -- 2.3 Characteristics of Virtual Teams 18 -- 2.4 Constructing the Virtual Workplace 19 -- 2.5 The Transfer of Meaningful Information 20 -- 2.6 Characteristics of Successful Virtual Teams 21 -- 2.7 Challenges to Virtual Teams 22 -- 2.7.1 Gaining Trust Takes Time 22 -- 2.7.2 Engaging in Social Communication Influences Trust 23 -- 2.7.3 Understanding the Communication Patterns of Other Team Members Is a Challenge 23 -- 2.7.4 Attributing an Incorrect Meaning to a Message Is Common and Costly 24 -- 2.7.5 Establishing Shared Interpretations of Language Is Important Even among Speakers of the Same Language 25 -- 2.7.6 Establishing Shared Expectations of Technology Presents Some Surprising Complexities 27 -- 2.7.7 Communicating Clear Boundaries Makes Sense in an Abstract Space 28 -- 2.7.8 Negotiating Time Zones and Perception of Time Are Cultural Hurdles 29 -- 2.7.9 Identifying Clear Leadership Roles May Be More Difficult Online 30 -- 2.8 Summary 30 -- References 30 -- 3 Cultural Preparation for Virtual Teams 33 -- 3.1 Defining Culture 34 -- 3.2 Alternative Perspectives on Culture 36 -- 3.3 Levels of Consciousness 37 -- 3.4 Language As a Barrier to Communication 38 -- 3.5 Face-to-Face Intercultural Communication Theory 39 -- 3.6 Common Challenges to Intercultural Face-To-Face Communication 42.
3.7 A New Interculture-Online Virtual Teams 44 -- 3.8 Working Through Filters 47 -- 3.8.1 Directness and Culture Interact Differently in Online than in Face-to-Face Contexts 48 -- 3.8.2 Credibility and Culture Affect the Transfer of Knowledge Online 48 -- 3.9 Common Challenges to Global Virtual Communication 49 -- 3.10 Success Strategies for Working Across Cultures Online 50 -- 3.11 Summary 51 -- References 52 -- 4 Patterns That Challenge the Effectiveness of Global Virtual Teams 55 -- 4.1 Broad Patterns of Communication That Are Common to Most Global Virtual Teams 56 -- 4.2 Organizational/Technological Patterns of Virtual Team Communication 58 -- 4.3 Individual Patterns of Virtual Team Communication 59 -- 4.4 Information Sharing-Challenges and Success Strategies 61 -- 4.5 Understanding the Other Person and Culture-Challenges and Success Strategies 66 -- 4.6 Use of Language-Challenges and Success Strategies 67 -- 4.6.1 The Need for Translation Exists within and between Languages 69 -- 4.6.2 Connotation Affects Interpretation 70 -- 4.6.3 Pronunciation and Accents Affect Audio Messages 70 -- 4.6.4 Language Proficiency May Affect an Audience's Ability to Identify Key Points 70 -- 4.6.5 Lower Language Proficiency Often Leads to a Lack of Useful Detail 71 -- 4.6.6 Idiomatic Expressions Are Difficult to Translate 71 -- 4.7 Trust/Credibility-Challenges and Success Strategies 72 -- 4.8 Navigating Time Zones-Challenges and Success Strategies 73 -- 4.9 Working with Technology-Challenges and Success Strategies 74 -- 4.10 Managing Haste/Errors-Challenges and Success Strategies 76 -- 4.11 Using Tone-Challenges and Success Strategies 76 -- 4.12 Working with Directness-Challenges and Success Strategies 78 -- 4.13 Working with Social Distance-Challenges and Success Strategies 79 -- 4.14 Using Social Communication-Challenges and Success Strategies 80 -- 4.15 Navigating Boundaries-Challenges and Success Strategies 81 -- 4.16 Delivering Criticism-Challenges and Success Strategies 81.
4.17 Netiquette-Challenges and Success Strategies 83 -- 4.18 Personnel Issues-Challenges and Success Strategies 84 -- 4.19 Working Through Misattribution-Challenges and Success Strategies 84 -- 4.20 Working Through Lack of Response-Challenges and Success Strategies 85 -- 4.21 The Impact of Cross-Cultural Miscommunication 86 -- 4.22 Summary 87 -- References 88 -- 5 How to Prevent Identify and Resolve Miscommunication in Virtual Teams 91 -- 5.1 The Prevalence of Miscommunication in Virtual Teams 92 -- 5.2 Strategies to Prevent Miscommunication 92 -- 5.2.1 Plan for Effective Communication 94 -- 5.2.2 Meet Synchronously (As an Online Version of the Face-to-Face Meeting) 95 -- 5.2.3 Use Mixed Media 96 -- 5.2.4 Use Metacommunication Strategies 96 -- 5.2.5 Communicate Explicitly 97 -- 5.2.6 Communicate Informally/Socially 98 -- 5.3 Strategies to Identify Miscommunication 100 -- 5.4 Strategies to Resolve Miscommunication 101 -- 5.4.1 Communicate More Explicitly 102 -- 5.4.2 Hold a Face-to-Face Meeting 103 -- 5.4.3 Use Mixed Media 103 -- 5.4.4 Clarify/Explain for Other People 104 -- 5.4.5 Train/Educate Your Virtual Team Members 105 -- 5.4.6 Evaluate the Situation before Acting 106 -- 5.4.7 Repeat/Summarize/Resend Related Messages 106 -- 5.4.8 Respond Quickly 106 -- 5.4.9 Apologize with an Emphasis on Reasons 106 -- 5.4.10 Refer the Problem to a Third Party 107 -- 5.4.11 Wait or Ignore the Problem (Use Caution!) 107 -- 5.4.12 A Few Other Suggestions 108 -- 5.5 Beware of Some Solution Strategies 109 -- 5.6 A Comparison of Solution Strategies 110 -- 5.7 Summary 110 -- References 112 -- 6 Technology and Global Virtual Teams 114 -- 6.1 The Filtering Effects of Technology 116 -- 6.1.1 Technology Limits Messages 116 -- 6.1.2 Technology Is Not Neutral in Its Effects on Messages 117 -- 6.2 Technology and Speed 120 -- 6.3 Technology and Culture 122 -- 6.4 Technology Use in Engineering Virtual Teams 123 -- 6.5 Assessing Technology Needs for the Global Virtual Team 125 -- 6.6 Modes of Technology and Related Affordances 129.
6.7 Success Strategies for Building Virtual Team Technology Infrastructures 133 -- 6.8 Summary 134 -- References 135 -- 7 Establishing Successful Global Virtual Teams 137 -- 7.1 The Basics of Metacommunication 138 -- 7.2 The Strategic Significance of Metacommunication 140 -- 7.2.1 Metacommunication Can Help Decrease Threats to Face 140 -- 7.2.2 Metacommunication Can Help Navigate the Gap Between Cultures 140 -- 7.2.3 Metacommunication Can Help Work with the Delicate Issue of Criticism 141 -- 7.2.4 Metacommunication Can Help Build Trust 142 -- 7.3 Naming the Metacommunication Process 143 -- 7.4 Implementing Metacommunication 144 -- 7.5 Steps for Establishing New Global Virtual Teams 150 -- 7.6 Summary 156 -- References 156 -- 8 Evaluating and Maintaining Effective Global Virtual Teams 158 -- 8.1 Characteristics of Highly Functioning Global Virtual Teams 159 -- 8.1.1 Highly Functioning Virtual Teams Share a Common Vision of Team Purpose 160 -- 8.1.2 Highly Functioning Virtual Teams Accomplish Organizational and Individual Goals 160 -- 8.1.3 Highly Functioning Virtual Teams Use Healthy Communication Patterns 161 -- 8.2 Evaluating Existing Virtual Teams 166 -- 8.3 Tools for Maintaining Highly Functioning Global Virtual Teams 167 -- 8.4 A Beginning Look at Training Resources 176 -- 8.4.1 Basic Business Writing (Style and Ethics) 176 -- 8.4.2 Cross-Cultural Communication 177 -- 8.4.3 Grammar/Language Skills 177 -- 8.4.4 Netiquette 178 -- 8.4.5 Organizational Communication 178 -- 8.4.6 Technology 179 -- 8.5 Summary 180 -- References 181 -- 9 Designing Training for Global Virtual Team Communication 182 -- 9.1 Importance of Global Virtual Team Preparation 183 -- 9.2 Current State of Global Virtual Team Education and Training 184 -- 9.3 Benefits of Improving Education and Training 185 -- 9.4 Instructional Design for Global Virtual Team Preparation 186 -- 9.4.1 Use Experiential Learning As a Method for Instruction 186 -- 9.4.2 Carefully Choose the Learning Environment for Instruction 186.
9.4.3 Teach Participants to Communicate Globally and Locally 187 -- 9.4.4 Connect with International Colleagues 187 -- 9.5 Adaptable Experiential Project Module 190 -- 9.5.1 Establish Instructor Partnerships 190 -- 9.5.2 Plan the Project with Your Partner Instructor 190 -- 9.5.3 Provide an Overview for Participants 192 -- 9.5.4 Facilitate a Study of the Cultures of Team Members 192 -- 9.5.5 Discuss Writing for Translation 192 -- 9.5.6 Initiate Participant Relationships 194 -- 9.5.7 Introduce the Team Project and Purpose 195 -- 9.5.8 Allow Time for Metacommunication 195 -- 9.5.9 Document Expectations in a Communication Norming Guide 197 -- 9.5.10 Complete Project Tasks 197 -- 9.5.11 Reflect on Learning 198 -- 9.5.12 Evaluate the Projects 198 -- 9.6 Common Lessons Learned 199 -- 9.7 Sample Project Designs 199 -- 9.8 Summary 207 -- References 207 -- A Methods Used in Study A (Survey on Using International Virtual Teams in Engineering) 208 -- A.1 Research Focus 208 -- A.2 Participants 208 -- A.3 Data Collection Methods 209 -- A.4 Research Timeline 209 -- B Methods Used in Study B (Case Study Research of International Virtual Teams) 210 -- B.1 Research Questions 210 -- B.2 Participants 211 -- B.3 Data Collection Methods 213 -- B.4 Research Timeline 213 -- Glossary 215 -- Index 219.
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| 주제 |
Leadership.
Success in business.
Teams in the workplace.
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| 기타 표준번호 |
10.1002/9781118886465 |
