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Structures, processes and relational mechanisms for IT governance / Wim Van Grembergen, Steven De Haes, Erik Guldentops -- Integration strategies and tactics for information technology governance / Ryan R. Peterson -- An emerging strategy for e-business IT governance / Nandish V. Patel -- Assessing business-IT alignment maturity / Jerry Luftman -- Linking the IT balanced scorecard to the business objectives at a major Canadian financial group / Wim Van Grembergen, Ronald Saull, Steven De Haes -- Measuring and managing e-business initiatives through the balanced scorecard / Wim Van Grembergen, Isabelle Amelinckx -- A view on knowledge management : utilizing a balanced scorecard methodology for analyzing knowledge metrics / Alea Fairchild -- Measuring ROI in e-commerce applications : analysis to action / Manuel Mogollon, Mahesh S. Raisinghani -- Technical issues related to IT governance tactics : product metrics, measurements and process control / Michalis Xenos -- Managing IT functions / Petter Gottschalk -- Governing information technology through COBIT / Erik Guldentops -- Governance in IT outsourcing partnerships / Erik Beulen -- The evolution of IT governance at NB Power / Joanne Callahan, Cassio Bastos, Dwayne Keyes -- Governance structures for IT in the health care industry / Reima Suomi, Jarmo Ta?hka?pa?a?.
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