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The role of information and communication technology in competitive intelligence / Dirk Vriens -- Sharp by connection : linking competitive intelligence and intranets / Paul Hendriks, Wendy Jacobs -- Using web link analysis to detect and analyze hidden web communities / Edna O.F. Reid -- Enabling strategy formulation by ICT : a viable systems approach / Dirk Vriens, Jan Achterbergh -- Using groupware to gather and analyze intelligence in a public setting : development of integral safety plans in an electronic meeting / Etie?nne Rouwette, Jac A.M. Vennix -- Improving competitive intelligence through system dynamics / O?zge Pala, Dirk Vriens, Jac A.M. Vennix -- A framework for business performance management / Marco van der Kooij -- The source map : a means to support collection activities / Dirk Vriens, Jan Achterbergh -- Intelligence from space : using geographical information systems for competitive intelligence / Paul Hendriks -- Building a competitive intelligence system : an infrastructural approach / Egbert Philips -- It's all in the game : how to use simulation-games for competitive intelligence and how to support them by ICT / Jan Achterbergh, Dirk Vriens -- Using groupware to build a scenario-based early warning system / Theo van Mullekom, Jac A.M. Vennix.
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