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Reducing risk in information search activities / Clare Brindley, Bob Ritchie -- Intelligent agents for competitive advantage: requirements and issues / Mahesh Raisinghani, John H. Nugent -- Data mining and knowledge discovery / Andi Baritchi -- Enterprise information management / Ulfert Gartz -- An intelligent knowledge-based multi-agent architecture for collaboration (IKMAC) in B2B e-marketplaces / Rahul Singh, Lakshmi Iyer, Al Salam -- Text mining in business intelligence / Dan Sullivan -- Bypassing legacy systems obstacles: how one company built its intelligence to identify and collect trade allowances / James E. Skibo -- Expanding business intelligence power with system dynamics / Edilberto Casado -- Data mining and business intelligence: tools, technologies, and applications / Jeffrey Hsu -- Management factors for strategic BI success / Somya Chaudhary -- Transforming textual patterns into knowledge / He?rcules Antonio do Prado ... [et al.] -- Understanding decision-making in data warehousing and related decision support systems: an explanatory study of a customer relationship management application / John D. Wells, Traci J. Hess -- E-CRM analytics: the role of data integration / Hamid R. Nemati, Christopher D. Barko, Ashfaaq Moosa.
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