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Foreword: invisible labor, inaudible voice / Arlie Hochschild -- Introduction: conceptualizing invisible labor / Winifred R. Poster, Marion Crain, and Miriam A. Cherry -- The eye sees what the mind knows: the conceptual foundations of invisible work / John W. Budd -- Maintaining hierarchies in predominantly white organizations: a theory of racial tasks as invisible labor / Adia Harvey Wingfield and Rene?e Skeete -- Virtual work and invisible labor / Miriam A. Cherry -- The virtual receptionist with a human touch: opposing pressures of digital automation and outsourcing in interactive services / Winifred R. Poster -- Hidden from view: disability, segregation, and work / Elizabeth Pendo -- Simply white: race, politics, and invisibility in advertising depictions of farm labor / Evan Stewart -- Producing invisibility: surveillance, hunger, and work in the produce aisles of Wal-mart, China / Eileen Otis and Zheng Zhao -- The female breast as brand: the aesthetic labor of breastaurant servers / Dianne Avery -- The invisible consequences of aesthetic labor in upscale retail stores / Christine Williams and Catherine Connell -- From invisible work to invisible workers: the impact of service employers: speech demands on the working class / Chris Warhurst -- Self-branding among freelance knowledge workers / Adam Arvidsson, Alessandro Gandini, and Carolina Bandinelli -- Consuming work / Marion Crain.
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