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chap. 1, Overview : program management in the department of defense (DoD)/high technology environment. - chap. 2, Learning the ropes : understanding the culture, the customer, and the program capabilities. - chap. 3, Identifying opportunities. - chap. 4, Pre-proposal work. - chap. 5, The proposal process for a "typical program". - chap. 6, Planning the program and starting work. - chap. 7, Running the program. - chap. 8, Claim identification, claim management, and claim avoidance. - chap. 9, Leadership models. - chap. 10, Communications. - chap. 11, Earned value management. - chap. 12, Negotiations. - chap. 13, Coaching. - chap. 14, Inheriting a program already in progress.
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