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Foreword / Conrado Schlochauer. - Introduction: The Six Ds. - D1, Define Business Outcomes. - D2, Design the Complete Experience. - D3, Deliver for Application. - D4, Drive Learning Transfer. - D5, Deploy Performance Support. - D6, Document Results. - Coda. - Afterword / Will Thalheimer. - References. - Name Index. - Subject Index. - About the Authors.
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