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Machine generated contents note: PART ONE The nature of fear and how it shapes organizations01 The paradox of fear -- The scope of this book -- What instils fear in organizations? -- Fear as a cultural norm -- Fear in different organizations -- And yet, some things don't change -- The impact of the recession -- Organizational diversity -- Organizational styles -- Psychological health at work -- Managing and using fear -- Re-humanizing the workplace02 The cultural backdrop of fear -- The backdrop of fear and uncertainty within the workplace -- 2007/8 and the cold winds of recession blew in -- The economists' explanation -- The widespread residue of fear in the workplace03 Perspectives on fear -- Exploring the boundaries of fear -- Fear and the unexpected -- The role of fear -- The physiology of fear -- Fear is contagious -- The Hillsborough disaster -- Distortion of fear -- Super-humans -- Using fear to our advantage -- Fear in the workplace -- and elsewhere04 Cultures of fear within organizations -- The long tail of the recession -- Symptoms of fear in the workplace -- How can we gauge fear? -- The effects of fear on organizational life -- The tendency to do what we have always done -- Following the leader -- Fear undermines performance -- Workplace productivity at an all-time low -- Studies on mental health in the workplace -- Studies on workplace climate and trends -- Gauging 'reality' -- Fear as a management tool05 Feeling fear at work -- The hidden fear at work -- Recognizing fear and mistrust in organizations -- The growth of mistrust -- Bullying at work -- The complexities of whistle-blowing within an organizational context -- When fear stimulates, energises and motivates us -- Differences in how people respond to fear in the workplace06 Over-control and manipulation in the workplace -- The power of control -- Control and order -- The industrial revolution -- The Hawthorne experiments -- The unintended consequences of target culture -- Target culture within the UK police service -- Personal judgement vs procedures -- What role should targets play? -- How did this situation come about?07 Organizations in crisis -- Organizations in transition -- Clutching at old straws -- Bringing in the consultants -- Breaking the culture of fear -- Leadership in uncertain times -- Improvisation in leadership -- Make time. Prepare your mind. Think creatively -- Revolving CEOS -- The 'stuck' organization -- Greed and fear -- Corporate Psychopaths -- The paradox of recruiting leaders -- Promises of reformPART TWO How we can harness fear to improve productivity and organizational health through promoting human values08 Being human -- The half-way house -- What does it mean to be human? -- The beginnings of humanistic psychology -- Using all our brain power -- Our evolutionary heritage -- The effects of 'mechanized' language -- Survival of the fittest vs cooperative behaviour -- The relentless drive to mechanize brains -- Developing attitudes, beliefs and habits -- The importance of emotion in a work environment -- Groupthink -- In conclusion09 Creating psychologically healthy workplaces -- Creating healthier futures -- Why organizational health matters -- Engagement and return on investment -- How we measure up -- Psychological health, happiness and productivity -- A western perspective on a Japanese workplace -- Bhutan, work and well-being -- The qualitative-quantitative divide -- Fresh approaches to organizational life -- Developing employee engagement and well-being -- A time to think differently about organizations -- From the broad to the focus10 Leadership and appreciative inquiry -- The emergence of positive psychology -- Positive psychology in the workplace -- Appreciative Inquiry: a route towards in improving positive affect within organizations -- The principles of appreciative inquiry -- Appreciative inquiry in action -- How to initiate an appreciative inquiry process? -- Does appreciative inquiry work? -- The scope of appreciative inquiry -- Appreciative inquiry feeds leadership11 Developing resilience -- Some are born with super-resilience -- Resilience: The drive to keep going -- Characteristics of resilient individuals -- Building up resilience -- A study of resilience in the nursing profession -- Resilience at and individual, team and organizational level -- The economic benefits of resilience -- When resilience is thrust upon us12 Building trust within organizations -- The foundation of trust -- Trust in the workplace -- The human face of trust -- Building trust in the workplace: the continental story -- Trust in action -- Introducing a trust building programme within a mental health organization -- How else can we build trust in organizations?13 The power of language -- The power of everyday conversation -- Active listening -- Two different brain systems -- and two styles of communication -- Dogs so it so well -- The interpretation of language -- Living in the moment -- or not -- Changing organizations through conversation -- Non-verbal communication (NVC) -- Language tools to aid understanding -- The meaning of language, revealed through qualitative research -- How talk transformed the East Coast mainline railway14 Building a culture of innovation -- Banishing fear of the unknown -- Creating ideas -- Thinking differently as a way of life -- Innovation is what we are -- The paradox of innovation -- The concept of jugaad -- Bring on the new -- Why do birds fly in a V formation? -- 'We are family' -- Cultural preparedness and reducing risk -- Finding a voice -- Innovation as a way of seeing things differently -- Inspirational market research and creative development work -- Developing an innovative organization15 What about the future? -- The age of transformation -- Living in a brave new world -- A human workforce -- A fruity option -- In the flow -- Flow in action -- In conclusion -- Index.
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