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Cover; Title Page; Copyright; Contents; About the editors; About the contributors; Acknowledgements; Foreword; Introduction; Part I Leadership of self; Introduction to Part I; 01 Skills for business analysis; 02 The courage to ask; 03 The business analyst as a facilitative leader; 04 Communication for success; Opinion piece: Are you waiting to be anointed?; Part II Leadership within your project; Introduction to Part II; 05 Working with the project manager; 06 Dealing with difficult stakeholders; 07 Facilitating groups and individuals; 08 Discovering the essence of the problem
09 Dealing with problems10 Visual thinking for business analysis; 11 Through the stage door: design thinking to refresh business analysis; 12 Business analysis, leadership and agile; 13 The iterative business analyst -- increasing insight, reducing waste, delivering value; 14 Knowledge sharing and analysis with patterns; 15 Dealing with uncertainty; Opinion piece: The first shoots of creativity; Part III Leadership within your organization; Introduction to Part III; 16 Operating effectively as a business analyst inside an organization; 17 Context, climate and culture
18 Global working and virtual teams19 Systems thinking for business analysts leading change; 20 Dealing with power and politics; 21 Partnering across organizations; 22 Strategic thinking for business analysis; Opinion piece: Leading from the middle -- a business analyst in television; Part IV Leadership in the wider world; Introduction to Part IV; 23 Business analysis is a leadership role; 24 Becoming a thought leader; 25 Ethics and fair process; 26 Professionalization and best practice; Opinion piece: Becoming the change agent; End piece: Integrating business analysis, creativity and play
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