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Preface. - Foundations of management. - Managing and performing. - The external and internal environments. - Managerial decision making. - Planning: delivering strategic value. - Planning and strategic management. - Ethics, corporate responsibility, and sustainability. - International management. - Entrepreneurship. - Organizing: building a dynamic organization. - Organization structure. - Organizational agility. - Human resources management. - Managing the diverse workforce. - Leading: mobilizing people. - Leadership. - Motivating for performance. - Teamwork. - Communicating. - Controlling: learning and changing. - Managerial control. - Managing technology and innovation. - Creating and leading change. - Supporting case: technology helps dollar general pinch pennies. - Notes. - Photo credits. - Glossary/subject index. - Name index.
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