| 내용 |
Section. 1, Organizational Self-Assessment. - Communicating Self-Assessment to the Organization. - Governance and Management in Self-Assessment. - The Planning Process. - Process Guidelines. - Section. 2, Introductory Workshop Preparation. - Purpose and Goals. - Target Audiences and Design Options. - Pre-Work. - Agendas. - Supplies and Equipment Checklist. - Section. 3, Introductory Workshop Script. - Before Participants Arrive. - Welcome, Introductions, and Objectives. - Overview of Self-Assessment. - Exercise. 1, Performance Excellence. - What Is Our Mission? - Exercise. 2, What Is Our Mission? - Exercise. 3, Practical Application: Look Outside the Window. - Who Is Our Customer? - Exercise. 4, Practical Application: Who Is Our Customer? - What Does the Customer Value? - Exercise. 5, Practical Application: What Does the Customer Value? - What Are Our Results? - Exercise. 6, Practical Application: What Are Our Results? - What Is Our Plan? - Exercise. 7, Practical Application: What Is Our Plan? - Reflect on The Five Most Important Questions. - Exercise. 8, Reflect on The Five Most Important Questions. - Bring Self-Assessment to Your Organization. - Exercise. 9, Self-Assessment. - Process Design. - Closing and Evaluation.
|
