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I. Overview and background -- Why organizations don't "know what they know": cognitive and motivational factors affecting the transfer of expertise / Pamela J. Hinds and Jeffrey Pfeffer -- Critical evaluation of knowledge management practices / Marleen Huysman, Kirk de Wit -- Coming to the crossroads of knowledge, learning, and technology: integrating knowledge management and workplace learning / Bill Penuel, Andrew Cohen -- II. Studies of expertise sharing in organizations -- Emergent expertise sharing in a new community / Geraldine Fitzpatrick -- Sharing expertise: challenges for technical support / Volkmar Pipek, Joachim Hinrichs, Volker Wulf -- Locating expertise: design issues for an expertise locator system / Kate Ehrlich -- Who's there? The knowledge-mapping approximation project / Mark S. Ackerman ... [et al.] -- Enabling communities of practice at EADS Airbus / Roland Haas, Wilfried Aulbur, Sunil Thakar -- III. Exploring technology for sharing expertise -- Using a room metaphor to ease transitions in groupware / Saul Greenberg and Mark Roseman -- NewsMate: Providing timely knowledge to mobile and distributed news journalists / Henrik Fagrell -- Supporting informal communities of practice within organization / R.T. Jim Eales -- Knowledge communities: online environments for supporting knowledge management and its social context / Thomas Erickson, Wendy A. Kellogg -- Expert-finding systems for organizations: problem and domain analysis and the DEMOIR approach / Dawit Yimam-Seid, Alfred Kobsa -- Automated discovery and mapping of expertise / Mark Maybury, Ray D'Amore, David House -- OWL: a system for the automated sharing of expertise / Frank Linton.
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