| 청구기호 |
HD62.15 .S55 2001 |
| 형태사항 |
xxvi, 758 p. : ill. ; 24 cm.
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| 언어 |
English |
| 일반주기 |
Rev. ed. of: New American TQM, 1993.
|
| 서지주기 |
Includes bibliographical references (p. 707-727) and index.
|
| 내용 |
The evolution of the customer satisfaction concept -- Survival in a rapidly changing world -- Developing a unique organizational capability -- Change in the work concept -- Evolution of customer focus and its challenges -- Improvement as a problem-solving process -- Process discovery and management -- Process control and variation -- Reactive improvement and the 7 steps method -- Management diagnosis of the 7 steps of reactive improvement -- Process management mobilization case study : Teradyne -- Planning projects or tasks -- Proactive improvement -- Applying proactive improvement to develop new products -- Engagement and alignment of organization members -- Coordinating behavior -- Leading change -- Self-development -- Teamwork skill -- Initiation strategies -- Infrastructure for mobilization -- Phase-in -- U.S. focused strategies for phase-in -- Hoshin management -- Leading process improvement -- Further case studies in mobilization -- The practice of breakthrough -- Networking and societal diffusion : regional and national networking -- Ongoing integration of methods.
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| 주제 |
Total quality management.
Total quality management --Case studies.
Organizational change.
Organizational change --Case studies.
Qualit? totale.
Qualit? totale --Cas, ?tudes de.
Changement organisationnel.
Changement organisationnel --Cas, ?tudes de.
Qualit? totale dans l'administration publique.
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| LCCN |
00068424
|
| ISBN |
1563272172
9781563272172
1563272318
9781563272318
1563273888 (pbk.)
9781563273889 (pbk.)
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