| 내용 |
The Dolan strategy for effective negotiation -- Preparing to implement your strategy -- Negotiate on the same wavelength -- Questions: the most powerful tool of an expert negotiator -- Agree on the ground rules before you jump into the issues -- Don't fight: search for solutions -- Mastering basic negotiating tactics -- How to make the other side play fair -- Breaking impasses -- Negotiate with strength, no matter what your position.
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