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Building advantage through customer value / Robert B. Woodruff and Sarah Fisher Gardial -- Emerging academic research on the link between total quality management and corporate financial performance : a critical review / George S. Easton and Sherry L. Jarrell -- Academic culture and the American quality movement : linking fundamental research and quality practice / Marietta L. Baba -- High performing organizations / Garry J. Huysse and Sheron Kennedy -- Organizational culture and the total quality organization / Kyle M. Lundby, Jacquelyn S. DeMatteo, and Michael C. Rush -- Organizational model for implementing a total quality management system / Andrew G. Kemeny -- Process management and process reengineering / William C. Parr -- Role of process managers and understanding process variation / Mary G. Leitnaker -- Design quality and new product development / Michael E. Kennedy, Carmen J. Trammell, and Clement C. Wilson -- Product development speed and quality : a new set of synergies? / Barbara B. Flynn ... [et al.] -- Building the lean enterprise / Thomas G. Greenwood and Kenneth E. Kirby -- Using the Baldrige framework for self-assessment and continuous improvement / John P. Evans -- Using ISO 9000 and the European quality award approach to improve competitiveness / John J. Kirchenstein and Reg Blake -- Competitive advantages of the TQM firm / John W. Mogab and William E. Cole.
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