| 청구기호 |
HD62.15 T45t 1992 |
| 형태사항 |
xvii, 266 p. : ill. ; 24 cm.
|
| 언어 |
English |
| 서지주기 |
Includes bibliographical references and index.
|
| 내용 |
Why quality -- History of quality -- Quality redefined -- Applying quality concepts -- Identifying the customer -- Understanding customer expections -- Mechanisms for understanding customers -- Managing key processes -- Six steps to process improvement -- Measuring performance -- Example applications -- Leadership -- Empowered work force -- Supplier quality -- Organizational support -- Training and education -- Quality management systems -- Sample strategies.
|
| 주제 |
Total quality management.
Management Quality Circles
Organization and Administration --standards
Consumer Satisfaction
Quality control
|
| LCCN |
91019024
|
| ISBN |
0201563053 (hardback)
|
