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Changes in business: the major trends -- Changes in information technology -- Changes in people -- The convergence of business, technology, and people -- Changes in the traditional IS work structure: what's happening to your career? -- The changing nature of relationships with customers, suppliers, and competitors -- Change and what you can do to prepare for the future -- Fighting and winning the political battles in an era of change -- Reengineering -- Outsourcing -- Insourcing, contracting, and consolidation -- Downsizing and rightsizing -- LANs and WANs -- Electronic data interchange -- Mobile computing -- Imaging, scanning, and multimedia -- Groupware -- Application development technology and techniques --Client/server computing -- Consultants: using outside help effectively.
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