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Using performance measurement to improve programs / Kathryn E. Newcomer -- Outcome measurement: showing results in the nonprofit sector / Margaret C. Plantz, Martha Taylor Greenway, Michael Hendricks -- Where the rubber meets the road: performance measurement for state and local public agencies / Harry P. Hatry -- Using performance measures for budgeting: a new beat, or is it the same old tune? / Philip G. Joyce -- Performance results: the information technology factor / Sharon L. Caudle -- Performance measurement training that works / Cheryle A. Broom, Marilyn Jackson -- Clarifying goals, reporting results / Joseph S. Wholey, Kathryn E. Newcomer.
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