Strategic managerial problems tend to become more complicated, unstructured, and not readily quantifiable. These problems involve many interacting variables or factors that make the problems hard to be grasped by influencing each other. Purely analytical techniques that can handle well-defined problems are inadequate to deal with such real problems. What is instead called for is more qualitative tools for supporting decision processes that could operate at a higher abstract level. To address this issue this paper proposes the Visual Decision Making Process (VDMP) that assists decision makers who have to perform decision processes from problem structuring to choice-making. VDMP displays decision makers the processes of structuring and analyzing a given problem as a compact diagram, thus the decision maker captures the problem structure quickly. Based on the VDMP, this paper develops a Visualized Decision Support System (VDSS) and applies it to planning a strategy of a communication corporation in Korea. Through this application, it is argued VDSS is effective and usable in structuring and analyzing ill-structured strategic problems. Finally this paper describes a limitation of VDSS, and presents the direction of further researches related with the decision-making processes in management domain.
