The best thigns of innovation process are information flow and the information flow is dependent of technical communication for high performance.
Based on an information processing approach to organizations, this paper suggest that project effectiveness is contingent on the match between the project's communication patterns and the nature of its work.
Basic idea of information processing perspective is that technical communication patterns must attend to differnt sources of technical uncertainty, and that project's information processing capacity must match the information processing requirement of its work.
The results indicate that technical communication is a very important organizational processes. High performing projects had systematically different patterns of technical communication than the low performing projects.
These results permit the manager to better evaluate, design, and manage his R&D laboratories' communication network. This study finds that patterns of technical communication are important and that they must be managed-specialized to fit the information processing requirements of the work.