서지주요정보
MIS 實行에 따른 MIS 부서와 사용자 부서간의 葛藤 = The interdepartmental conflicts between MIS and user departments in MIS implementation process
서명 / 저자 MIS 實行에 따른 MIS 부서와 사용자 부서간의 葛藤 = The interdepartmental conflicts between MIS and user departments in MIS implementation process / 李周桓.
저자명 이주환 ; Lee, Joo-Hwan
발행사항 [서울 : 한국과학기술원, 1987].
Online Access 제한공개(로그인 후 원문보기 가능)원문

소장정보

등록번호

4104250

소장위치/청구기호

학술문화관(문화관) 보존서고

MMGS 8728

SMS전송

도서상태

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초록정보

The objective of this thesis is to study the characteristics of the interdepartmental conflicts between MIS department and user departments in MIS implementation process. The relationships between the causes of conflict and conflict, the influences of system characteristics on the cause of conflict, the effects of conflict management variables, and the relationships between conflict and MIS success were examined. The main variables in this research were extracted from the previous researches regarding both the interdepartmental conflict in organizational behavior and behaviorial problems of MIS implementation. The conflict between two departments was studied in the context of the five stages of the System Development Life Cycle in order to examine the relationships among the variables more analytically. Here the stages consist of survey stage, analysis stage, design stage, implementation stage, and operation stage. The causes of conflict considered were difference of objectives, communication barriers, interdependence on common resources, role ambiguities, and task-related frustrations. It was hypothesized that the initiator of system development and the degree of structuredness of the task affect the degree of the causes of conflict. The effects of conflict management variables were proposed to be reflected on the decrease of conflict across the system development stages and the decrease of the manifestation of the causes of conflict into the conflict in the operation stage. User participation, top management support, formalization of the system development process, and user education were considered as the conflict management variables. The success of MIS was hypothesized to be correlated with the decrease of conflict and the conflict in the operation stage. The data for this research were collected from 56 firms which have MIS department. Pearson correlation, t-test, and discriminant analysis were used to analyze the data. The results of data analysis support the proposed model as a whole. The causes of conflict except difference of objectives had significant correlations with the conflicts of each stage. It was found that two system characteristics affect the causes of conflict. Formalization of the system development process was significantly correlated with the decrease of conflict. And all the conflict management variable were found out to be effective in decreasing the degree of the relationships between some causes of conflict and the conflict in the operation stage. The conflict in the operation stage was found to have significant negative correlation with the success of MIS but the decrease of conflict was not significantly correlated with it. The theoretical contribution of this research is that it is the first attempt to derive main variables related with the conflict between MIS and user department in MIS implementation process and prove them to make sense with empirical data. Also the influences of the system characteristics on the causes of the conflict and the effects of the conflict management variables showed in this study suggest some guidelines on the conflict management in MIS implementation in the real field. But there are some limitations in this study, that is, the lack of strictness in inducing the hyphotheses due to the shortage of the previous researches on this topic, and the lack of validity test of measuring instruments. Further researches are required to investigate the relationships among the variables in more detail and with more refined methodology.

서지기타정보

서지기타정보
청구기호 {MMGS 8728
형태사항 viii, 116 p. : 삽도 ; 26 cm
언어 한국어
일반주기 부록 : 1, MIS 부서용 設問書. - 2, 使用者 부서용 設問書
저자명의 영문표기 : Joo-Hwan Lee
지도교수의 한글표기 : 이진주
지도교수의 영문표기 : Jin-Joo Lee
학위논문 학위논문(석사) - 한국과학기술원 : 경영과학과,
서지주기 참고문헌 : p. 88-95
주제 Organizational behavior.
경영 정보 시스템. --과학기술용어시소러스
조직론. --과학기술용어시소러스
이용자 연구. --과학기술용어시소러스
Management information systems.
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