This thesis aims to analize the relationship among the information service function structure, user organizational structure and management information system(MIS) implementation. This study utilized social change model proposed by Lewin (1951) to MIS context.
Reviewing relevant literature, structural characteristics of system management, system development, system operation activity and organic, mechanistic characteristics of user organization are proposed to be major factors to affect user behavioral change in organizational context.
Conceptual implementation model is established, and from this model three sets of hypotheses concerning driving, restrain forces in each implementation stages and relationships between MIS function structure, user organizational structure and forces in each stages are generated respectively, based on the social forces found by Zand and Sorensen (1975).
The data are collected from 67 business organizations.
Pearson and Kendall correlation analysis are employed to examine the hypotheses and finally multiple discriminant analysis is used to validate the important variables for the performance in MIS implementation.
The important results are as follows:
User satisfaction about system use is positively correlated with the driving forces in moving and refreezing stage of social change model but it can be negatively correlated with restrain forces in moving and refreezing stage according to fitness of characteristics between MIS function structure and user organizational structure.
Level of technical success is increased by reinforcing driving forces and reducing restrain forces in each implementation stages.
Increasing the degree of decentralization in system development function reinforces the driving forces and reduces the restrain forces in all stages of social change model.
Increasing the degree of decentralization in system management function reduces the restrain forces in refreezing stage.
In conclusion, MIS manager should establish and implement comprehensive implementation strategy considering user organizational structures and MIS function structures especially fitness between user organizational characteristics and MIS function structure in order to enhance the performance in implementation.
Further research with more elaborated research design and not only innovation but efficiency consideration will be needed to improve the results of this study.
