Abstract
The use of information communications technology (ICT) in government has the ability/potential to transform and improve information and service delivery to the citizens, although many developing countries have generally lagged behind in the adoption and use of e-government.
In Ghana, a few studies have been carried out on issues related to success and failure of e-government; however none has assessed the challenges of e-government adoption. Hence, the objective of this study is to identify challenges of e-government adoption in Ghana, and explore measures used by South Africa and Korea to address them.
We found that, adoption challenges which are identified in major e-government literature link to five main dimensions of challenges such as: Information and Data, Information technology, Organizational and managerial, Legal and regulatory as well as Institutional and environmental.
This study attempts to analyze the e-government best practices by South Africa, the leader of e-government in Africa; and Korea, the global leader of e-government according to 2012 UN e-government Survey. Official websites of the countries were also searched.
The data was processed using strengths, weakness, opportunities and threats (SWOT) analysis as well as political, economic, social, and technological (PEST) determinants to evaluate the current state of e-Government in Ghana and its preparedness. This leads us to determine appropriate measures or strategies that should be taken by the government to address those challenges.
The limitation of this study is that, the research only focuses on exploring SWOT/PEST analysis of e-government adoption challenges in one developing country (Ghana) and does not give detailed investigation on how these challenges may influence services in that country or a wider context.
Hence, in order to overcome the barriers, the paper attempts to recommend that, the government policy makers should adopt a more streamlined and strategic approach to ensure a successful e-government adoption. Furthermore, it suggests that large scale investment in sectors such as training IT-professionals (HRD), consolidating e-government Infrastructure, collaborating with Korea, among others should be enhanced.
정부에서의정보통신기술의사용은시민들에게정보서비스의제공을개선하고변화시키는데능력과은잠재력을가지고있습니다그렇지만많은개발도상국들은일반적으로전자정부의도입과사용에늦고뒤처져있습니다
가나에서는전자정부의성공과실패에관련된이슈에대해서몇가지연구가진행되었습니다만전자정부를도입하는것에관련된문제점들을조사하지는않았습니다따라서이연구의목적은“가나”에전자정부를도입하는데있어서의문제점들을정의하고 , 남아프리카와한국에서사용되어진방법들을조사하는것임을밝히고있습니다
우리는전자정부를도입하는데문제점들이전자정부학문의중요한부분에연관된 5가지주요분야의문제(도전) 이라고생각합니다 , 이 5가지분야의문제(도전)는‘DATA와정보’, ‘정보기술’, ‘조직과관리’ , ‘법과규제’그리고‘제도와환경’이되겠습니다
전자정부의최선의모범을분석하려는이연구는남아프리카, 아프리카와한국의전자정부지도자들에의해서이루어졌으며 , 2012년 UN의전자정부조사에따른 GLOVAL 지도자에의해서이루어졌습니다
다른나라들의공식적인 WEB Site 들역시조사되었습니다
가공된 data들을사용하여서 , 강점, 약점, 기회, 위기를분석하는 SWOT분석을하였으며정치, 경제, 사회, 기술결정요인들을결정하는 PEST 분석이진행되었습니다 , 이러한분석들은“가나”의전자정부의현재상태와준비상태를평가하는데사용되었습니다
이연구의한계는단지개발도상국의하나인“가나”의전자정부도입에대한도전에대해서 SWOT/PEST 분석만을조사하는데초점이맞추어져있고, 이러한도전들이한나라나또한보다넓은영역에있어서의전자정부서비스에어떤영향을미칠수있는것인지에는보다자세한조사를하지못했다는것입니다
따라서 , 이러한장벽들을극복하기위해서 , 이논문은전자정부정책입안자들이성공적인전자정부를보장하기위해서 , 보다더능률적이고전략적인접근을채택할것을권고하고있습니다 , 더구나 IT 전문가들을훈련시키는 ( 인력개발) 부분의대규모투자가필요하다는것을제안하고있으며 , 전자정부기반시설의통합과선진화된나라들가운데하나인한국과의협력도제안하고있습니다
