User observation becomes the integral parts of understanding user’s behaviors in early design process. However, observing user in mobile environment is difficult: it requires not only capturing small screen of mobile devices but also recording user data in various points of view such as detail behaviors in micro point of view, path of events in macro point of view. This paper developed prototype of tools (Mobile Observation System: MOS) which consists of three parts. First, the wearable micro camera equipment, glasses which contains micro camera in its leg, supports to observe from user’s point of view and capture small screen of devices. Second, the observation method, shadow tracking, is good to getting user’s behaviors in observer’s point of view. Third, the user path observation tool with GPS technology can record user data in macro point of view such as user path, changes of space. Furthermore, this paper suggests a software (Mobile Observation Analyzer: MOA) as a means to analyze the observation data taken from MOS in accordance with the mobile environmental factors. The efficiency of MOS and MOA has been proven by factual experiments and such clarifications turned out to supplement the problems that emerge with the current observation methods and data analysis tools. The point of using a wearable camera is that we can observe from the user’s point of view. It proved that more accurate observations of the user’s behavior in real situations can be made, and the results can be analyzed with the MOA. Recording time and angles of the wearable camera must be revised, and additional experimentations in complex context must be further researched.
사용자 관찰기법은 제품을 사용하는 상황을 직접 관찰함으로써 사용자의 숨겨진 니즈를 파악하는 기법이다. 기존의 사용자 관찰 기법은 고정된 환경에서 특화되어있으므로 이동성이 있는 모바일 제품의 관찰에는 적합하지않다. 따라서 모바일 환경에 적합한 새로운 관찰 기법이 요구된다.
본 논문에서는 모바일 환경의 특성에 맞는 모바일 제품 관찰을 위한 관찰 시스템(MOS)을 제안하고 있으며, 관찰된 데이터를 종합적으로 분석할 수 있는 분석 도구(MOA)도 함께 제안하였다.
제안된 관찰기법과 분석틀은 실험을 통하여 효용성을 검증한 결과 기존 관찰 방식의 단점을 보완하는 것으로 나타났다.
