According to the Korean government’s informatization budget data of the last five years dating from 1998 to 2002, it shows a yearly increase of 23% in the budget - 715 billion won in ’98, 856.2 billion won in ’99, 1,215.5 billion won in 2000, 1,469.2 billion won in 2001 and 1,608.6 billion won in 2002. The informatization budget accounts for 1 ~ 1.5% of the total budget while the e-government budget accounts for 1/3 of the informatization budget. Therefore a more objective and effective evaluation of the informatization industry is needed. Unlike with the current public sector information system, the customer, i.e. the general public, plays a key role in evaluating the e-government information system. The e-government information system is used not only by civil servants but also by the general public. Thus the public’s opinion must be incorporated as a major factor in evaluating the e-government informatization project. In order to evaluate the electronic government information system with regards to G4C, the present study has used the BSC model. BSC is useful in establishing a framework for an evaluation index in that it enables evaluation of both quantitative and qualitative indexes. Evaluation indexes segmented under the 4 perspectives of BSC were incorporated into the AHP questionnaire method in order to calculate the weight of each evaluation index from the perspective of government officials and general public, respectively. The weights were used in prioritizing the future electronic government informatization project. A correlation between each evaluation index were produced and mapped out. Based on the map, the present study investigated strategies from the general public’s standpoint that would ultimately achieve the electronic government informatization projects vision: ‘A government of maximum productivity and transparency’.
