Many government agents are willing to provide better service to citizen via information technologies. This is called e-Government, and it needs a CMS to manage numerous contents. However, a CMS doesn’t manage contents from the viewpoint of quality.
In this research, the QCMS, the system to manage contents by using information resource registry, is proposed. Information resource registry includes a flow chart and four matrices. Behavioral patterns of organizations and contents can be got from information resource registry. It makes a top manger understand the state of the business and make proper strategic decisions. The strategies can improve the business.
Through the case of a public enterprise, we examine how the QCMS works and makes strategies from behavioral patterns of organizations and contents.
