Knowledge Management (KM) is becoming a core competence that companies must develop to have competitive advantage in the modern hyper-competitive environment. One of the key success factors for Knowledge Management is the development of Knowledge Management System (KMS). In this point of view, many Korean firms are concentrating on KM and KMS. Despite their concentration, there are only a few studies related to the requirements for KMS or the systematic methodology of implementation of KMS.
This paper proposes the integrated requirements and enhancement factors of KMS for the organization intending to build the KMS. In order to verify the objectivity of the requirements of KMS established through the literature review, a case analysis is accomplished. Through the case analysis, this paper also suggests the enhancement factors of KMS for the firm in this case. For the case analysis, This study chooses 5 factors affecting KMS, including 2 requirements-management and technology, and 3 components- organization, process, information technology.
As a result of this case study, this paper suggests the optimal requirements and components of KMS.
This paper will be useful for companies to build KMS and to verify the relevance of their own KMS. Building KMS in a company, a firm must consider the 5 factors proposed in this paper.