Provided that we consider business' rise and fall to business ecosystem, problems for example which information is required to innovate and adapt to changes of the ecosystem, how we can get the information, and how we can correctly judge the information, are extremely important as a view of the business' competition. In the age of business ecosystem, the business may accomplish adaptive innovation through the information of customers if it could find changes of customer's preference, acquiring techniques that can provide services that meet customer's needs, monitoring competitions, and cooperating with the competitors.
The present study that regards the business' competitive strategy as an ecosystem in other to carry out the adaptive innovation relates to adapt to the business ecosystem and further to form the most proper business ecosystem with background of developing of a customer support system for satisfying various and changeable desires of customers.
